SMS Terms and Conditions

Madelia Optometric SMS Alerts – Terms and Conditions

Product Name:

Madelia Optometric SMS Alerts

Product Description:

TextMagic is a messaging service that Madelia Optometric utilizes to provide patients with important updates, including appointment reminders, glasses and contact lens delivery notifications, and appointment scheduling assistance. By opting into the service, you can receive timely reminders and convenient updates directly on your mobile device.

Message Frequency:

While you can typically expect to receive up to 5 messages per month, the actual message frequency may vary depending on your interaction with the program. For example, if you reply to messages or engage with appointment confirmations or reminders, you may receive more than five messages in a given month. Additionally, you may receive more frequent notifications during periods where appointment confirmations, reminders, or delivery updates are particularly relevant.

How to Contact Us:

If you have any questions, need assistance, or require further information about the program, feel free to reach out to us at info@madeliaeyes.com. Our team is happy to assist you with any inquiries or concerns.

How to Opt-Out:

You can opt out of the Madelia Optometric SMS Alerts at any time by replying “STOP” to any text message you receive from us. Once you opt-out, you will no longer receive further SMS communications. If you change your mind, you can always re-subscribe by contacting us or visiting our website to opt back in.

How to Opt-In:

To start receiving Madelia Optometric SMS Alerts, you can opt-in using one of several convenient methods. You can fill out our online registration form, call our office directly at 507-642-3853, email us at info@madeliaeyes.com, or visit us in person at our physical address of 18 Benzel Ave NW Madelia MN 56062. Once opted in, you’ll receive appointment reminders, delivery updates, and other important notifications right to your phone. We aim to make it easy and flexible for you to stay informed!

Costs and Fees:

Message and data rates may apply based on your mobile carrier’s plan. Standard text messaging fees may be charged for both incoming and outgoing messages. Please check with your mobile provider for details regarding any fees or charges related to your messaging plan.

Carrier Disclaimer:

Please note that mobile carriers are not responsible or liable for any delayed or undelivered messages. While striving to deliver all messages in a timely manner, message delivery can be impacted by factors beyond our control, including network congestion, service outages, or issues with your carrier.

Abandoned Cart Messages:

Madelia Optometric SMS Alerts will not send texts regarding items left in a digital cart, as we do not offer digital cart purchases at this time. However, you may receive texts if you have an incomplete payment for a transaction initiated in-office or over the phone. These messages are intended to assist you in completing the payment process or provide important follow-up information regarding your purchase.

Privacy Policy:

At Madelia Optometric, we are committed to protecting your privacy. We only collect, store, and use your personal data as necessary to provide the services you request. To learn more about how we handle your data, please read our full privacy policy at www.madeliaeyes.com/smsterms

By opting into Madelia Optometric SMS Alerts, you acknowledge and agree to these terms and conditions. You understand that message frequency may vary, message and data rates may apply, and carriers are not responsible for delayed or undelivered messages. We value your participation and aim to make your experience with us as convenient as possible!

SMS Privacy Policy

SMS Privacy Policy for Madelia Optometric

Effective Date: 09-24-2024

At Madelia Optometric, we are committed to protecting your privacy and ensuring the security of your personal information. This SMS Privacy Policy provides detailed information about how we collect, use, protect, and manage your phone number and associated data.

1. Purpose of Data Collection

We collect your phone number for the following primary purposes:

  • Appointment Reminders: To notify you of upcoming appointments and any changes.
  • Scheduling Appointments: To facilitate the scheduling of your eye care appointments.
  • Delivery Notifications: To inform you about the status of your glasses and contact lens deliveries.

2. Consent

By providing your phone number, you give us consent to send you SMS communications related to the services outlined above. You may opt out of these communications at any time by replying “STOP” to any SMS message we send. Please note that opting out may affect your ability to receive important appointment reminders and notifications.

3. Data Security

Your personal information is stored securely within TextMagic, which is:

  • SOC 2 Type II Certified: Ensuring that the highest security standards are upheld.
  • GDPR Compliant: Protecting your data rights and ensuring lawful processing of personal data.

We implement strict security protocols to protect your data from unauthorized access, loss, alteration, or disclosure. This includes encryption, secure servers, and regular audits of our data management practices.

4. Data Sharing

We do not sell, rent, or lease your personal information to third parties. We may share your information with service providers only as necessary to deliver our services, such as:

  • TextMagic: For SMS communications.
  • HIPAA-Compliant Patient Management Program: For managing your health records and appointments.

All data shared with service providers is done in compliance with HIPAA regulations, ensuring that your personal information remains confidential and secure.

5. Data Retention

Your phone number and related information will be retained for as long as you are an active patient at our office or until you request its deletion. You can request deletion of your data at any time by contacting us at info@madeliaeyes.com. Upon your request, we will ensure that your data is permanently removed from our systems, subject to any legal obligations to retain records.

6. Your Rights

As a patient, you have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccuracies in your information.
  • Withdrawal of Consent: You may withdraw your consent for SMS communications at any time.
  • Deletion: You can request the deletion of your personal information from our records.

To exercise any of these rights, please contact us using the information provided below.

7. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable laws. Any updates will be communicated to you via SMS or posted on our website. We encourage you to review this policy periodically for any changes.

8. Contact Us

If you have any questions, concerns, or requests regarding this policy or our practices, please do not hesitate to contact us at:

Madelia Optometric
18 Benzel Avenue NW
507-642-3853
info@madeliaeyes.com

Thank you for trusting Madelia Optometric with your eye care needs. Your privacy and security are of utmost importance to us!

Contact Us

  • (507) 642-3853 (phone)
  • (507) 412-5682 (text)
  • (507) 642-3854 (fax)
  • 115 Drew Avenue SE, Suite 201 Madelia, MN 56062
  • info@madeliaeyes.com

Hours

Sunday  Closed
Monday  9 a.m. – 5 p.m.
Tuesday  10 a.m. – 6 p.m.
Wednesday  9 a.m. – 5 p.m.
Thursday  10 a.m. – 6 p.m.
Friday  9 a.m. – 12 p.m.
Saturday  Closed